Position Title: Enterprise Service Delivery Lead
ROLE DESCRIPTION
The Enterprise Service Delivery Lead is responsible for driving the strategic vision, development, implementation, and maintenance of enterprise applications, including SAP and other business-critical software platforms. This role ensures seamless integration across functions, robust architectural governance, scalable application ecosystems, and business-aligned technology roadmaps that support operational efficiency and long-term growth
ROLES AND RESPONSIBILITIES
Enterprise Application Strategy & Portfolio Management:
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Define the multi-year enterprise applications roadmap aligned to evolving business priorities across EPC, Developer, and corporate functions
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Assess application landscape regularly to identify redundancies, modernization opportunities, and functional coverage gaps
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Lead cross-functional discussions with Business Partnering teams to capture emerging application needs and ensure solution fit
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Monitor application usage trends and adoption metrics to decide on scaling, retiring, or replacing tools
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Collaborate with the Digital Transformation team to define handover criteria post go-live for newly onboarded tool
Enterprise Architecture, Standards & Integration
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Define and enforce enterprise architecture principles, standards, and technology frameworks across the company
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Establish application architecture blueprints aligned with current and future-state business capabilities
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Lead integration strategies across on-premise, cloud, and hybrid systems using middleware, APIs, or RPA tools
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Work with the Data Architect to ensure architecture supports master data management and reporting consistency
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Facilitate platform rationalization to avoid functional overlap, improve maintainability, and enhance user experience
SAP Ecosystem Ownership:
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Own the architecture, implementation, and ongoing enhancement of SAP ERP, SuccessFactors, SAP Analytics Cloud (SAC), and other SAP modules
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Supervise both SAP Basis Support and ABAP Development, ensuring alignment with business process owners across Finance, Procurement, HR, Planning, and Project Controls
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Lead process harmonization, template standardization, change management, and enhancements across SAP modules (FI/CO, MM, PP/QM, etc.)
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Manage upgrades, patch cycles, testing, and coordination with SAP support vendors and internal users
Non-SAP Business Applications Oversight
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Govern the full lifecycle of a large set of function-specific applications used across GRIL’s operations—including tools in Design (e.g., AutoCAD, STAAD, Plaxis),
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Safety (ESG Tool), HR (Smart Attendance, SuccessFactors), Planning (Primavera), and Procurement
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Ensure performance, licensing, configuration management, updates, and integration with SAP or other enterprise platforms
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Work with digital implementation teams and BUs to assess needs, deploy solutions, and manage change
Ensure that solutions meet functional and user needs with minimal technical debt
Vendor Collaboration & Tool Onboarding Support
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Collaborate closely with the Digital Transformation team in selection, onboarding, and implementation of new applications
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Provide technical due diligence, fitment validation, and architecture review during vendor evaluation processes
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Ensure post-go-live stabilization and support readiness in collaboration with internal and external partners
Team Leadership & Capability Development
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Build and lead a multidisciplinary team of SAP experts, solution architects, and application managers
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Identify emerging skill needs (e.g., SAP S/4HANA, API integrations, industry-specific tools), and work with HR to plan learning & development interventions
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Foster a culture of accountability, cross-functional collaboration, and process orientation within the applications team
QUALIFICATION & EXPERIENCE
Qualification:
- B Tech / M Tech in computer science, Information Technology, or related field.
Experience:
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Minimum of 18+ years of experience in digital development, with at least 5 years in a leadership role.
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Strong expertise in .NET, ABAP, Java, Power BI, SharePoint, Python, and other relevant technologies.
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Proven experience in managing all stages of the SDLC.
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Experience with database management, cloud computing, web and mobile technologies, API development, version control systems, and performance optimization.
Resume on recruitment@harpoon.co.in or call on 7311142111